Term and Conditions

At Happy Planter Shop, we’re passionate about connecting plant enthusiasts with exceptional botanical specimens. Our Terms are designed to create a transparent, fair, and enjoyable experience for both you and our team of plant lovers.

1.1. Website Access

You are granted a limited license to access and make personal use of our website for shopping purposes. This license does not include any resale or commercial use of our site or its contents.

1.2. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Happy Planter Shop or our content suppliers and protected by international copyright laws.

1.3. Plant Names and Descriptions

Our plant menu featuring varieties like Acer, Albizia, Amelanchier, and other botanical names are for identification purposes. While we strive for accuracy, slight variations may occur in actual plants due to their living nature.

2.1. Account Creation

To make purchases, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and password and for restricting access to your computer.

2.2. Account Information

You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate.

2.3. Account Security

You are responsible for all activities that occur under your account or password. Please notify us immediately of any unauthorized use of your account.

3.1. Product Description

We take great care in describing and photographing our plants. However, as living organisms, plants may vary slightly in appearance from their website images. Seasonal variations may also affect appearance.

3.2. Product Availability

All orders are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3.3. Special Order Plants

Certain plants marked as “special order” are non-returnable as indicated on their product pages.

3.4. Regional Restrictions

Due to international shipping regulations, we cannot ship to Asia and certain remote regions. By placing an order, you confirm your location is within our service area.

4.1. Order Process

When you place an order, you will receive an acknowledgment email. This email is an acknowledgment that we have received your order but does not constitute acceptance. Acceptance occurs when we ship your order.

4.2. Pricing

All prices are shown in US dollars. We reserve the right to adjust prices at any time, but changes will not affect orders already accepted.

4.3. Payment Methods

We accept Visa, MasterCard, JCB, and PayPal. Payment is deducted when your order is placed.

4.4. Order Processing

Orders typically process within 1-2 business days. During this time, our team carefully inspects and packages each plant with utmost care.

5.1. Shipping Methods

We offer two shipping options:

• Standard Shipping: $12.95 via DHL or FedEx, typically arriving within 10-15 business days after leaving our facility.
• Free Shipping: Available on orders over $50 via EMS, typically arriving within 15-25 business days after leaving our facility.

5.2. Delivery Timeframes

Delivery timeframes are estimates only. We are not responsible for delays caused by weather, customs processing, or other factors beyond our control.

5.3. Shipping Limitations

We cannot ship to P.O. boxes. Someone must be available to receive the delivery to ensure plants are not left exposed to extreme weather conditions.

5.4. International Shipping

International customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

6.1. Return Policy

Due to the living nature of our products, we have a specific return policy to protect plant health:

• Returns and exchanges are accepted within 15 days of delivery.
• Plants must be in their original container with soil intact.
• All plant tags and identification must remain attached.
• The plant should be in the same resalable condition as when received.
• Original proof of purchase (order number) is required.

6.2. Non-Returnable Items

We cannot accept returns for:

• Custom or special order plants
• Plants that have been planted or repotted
• Plants showing signs of disease or pest infestation not present at delivery
• Opened or used perishable gardening supplies
• Live plants that have been substantially altered from their delivered state

6.3. Return Process

To initiate a return:

1. Email us at [email protected] within 15 days of delivery
2. Use subject line “Return/Exchange Request – Order #[Your Order Number]”
3. Wait for approval and Return Authorization Number
4. Repackage plant securely in original packaging if possible
5. Ship to: Happy Planter Shop, 868 Horseshoe Lane, Philadelphia, PA 19108
6. Write Return Authorization Number on the box

Return shipping costs are the customer’s responsibility.

6.4. Refunds and Exchanges

Upon approval of your return:

• Refunds are issued to your original payment method within 7-10 business days after processing
• Original shipping fees are non-refundable
• Exchanges for items of equal or greater value ship at no additional charge

6.5. Damaged or Incorrect Items

If your plants arrive damaged or if you received an incorrect item, contact us immediately at [email protected]. Send photos of the issue, and we will arrange for a replacement or refund without requiring return shipment.

7.1. Accurate Information

You agree to provide accurate, current, and complete information during registration and checkout processes.

7.2. Legal Compliance

You are responsible for complying with all local laws regarding plant importation, cultivation, and ownership.

7.3. Plant Care

Upon receipt, you assume responsibility for proper plant care. We provide care instructions, but ultimate plant health depends on your local conditions and care practices.

7.4. Reporting Issues

You agree to inspect plants upon delivery and report any issues within 48 hours for us to address concerns appropriately.

8.1. Product Performance

Happy Planter Shop is not responsible for the ultimate performance of plants in your specific environment, as growing conditions vary widely.

8.2. Force Majeure

We are not liable for any failure or delay in performance due to events beyond our reasonable control, including but not limited to acts of God, war, terrorism, weather, and shipping carrier delays.

8.3. Limited Liability

Our total liability for any claim related to your order shall not exceed the purchase price of the plants in question.

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data.

By using our website, you consent to our collection and use of information as described in our Privacy Policy.

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes constitutes acceptance of the modified terms.

These Terms and Conditions are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law provisions.