At Happy Planter Shop, we want you to be completely happy with your new green companions. However, we understand that sometimes a plant might not thrive as expected, or perhaps you’ve changed your gardening plans. Our returns and exchanges policy is designed with both your satisfaction and plant health in mind.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days of receiving your order. Please contact us promptly if you wish to return or exchange an item.

Non-Returnable Items

To ensure the health and safety of our plants, we cannot accept returns on the following items:

  • Custom or special order plants (as indicated on product pages)
  • Plants that have been planted or repotted since delivery
  • Plants showing signs of disease or pest infestation that weren’t present at delivery
  • Perishable gardening supplies (such as opened fertilizers or soils)
Please note: Based on our product menu featuring specialty plants like Acer trees, Albizia, and other botanical specimens, live plants that have been substantially altered from their delivered state cannot be returned for biosecurity reasons.

Return Conditions

To be eligible for return or exchange:

  • Plants must be in their original container with soil intact
  • All plant tags and identification must remain attached
  • The plant should be in resalable condition
  • Original proof of purchase is required

Return Process

  1. Contact Us: Email us at [email protected] within 15 days of receiving your order with your return/exchange request. Use the template below to ensure we have all necessary information.
  2. Wait for Approval: We will respond within 2 business days with a return authorization number and instructions.
  3. Package Securely: Repackage the plant(s) using the original packaging if possible, ensuring the plant is protected during transit.
  4. Ship Back: Send the package to:
    Happy Planter Shop
    868 Horseshoe Lane
    Philadelphia, PA 19108
    United States
    Please include the return authorization number on the package.
  5. Processing: Once we receive and inspect the returned item, we will process your refund or exchange within 5 business days.

Refund Information

Refunds will be issued to the original payment method within 7-10 business days after we receive and process your return. Please note:

  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility
  • Exchanges will be shipped once the return is processed, with no additional shipping charge if the exchange is of equal or greater value

Damaged or Incorrect Items

If your plants arrive damaged or you received incorrect items, please contact us immediately at [email protected] with photos of the damaged items or incorrect products. We will arrange for replacement or refund without requiring you to return the items.

Return Request Email Template

Copy and paste the template below to request a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Happy Planter Shop Team, I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date]. Product(s) to return/exchange: – [Product Name 1]: [Reason for return/exchange] – [Product Name 2]: [Reason for return/exchange] [For exchanges only:] I would like to exchange for: – [Requested Replacement Product 1] – [Requested Replacement Product 2] I have reviewed the return policy and confirm that the items meet the return conditions. My original payment method was: [Visa/MasterCard/JCB/PayPal – last 4 digits if applicable] Thank you, [Your Full Name] [Your Phone Number]
Happy Planting Guarantee: While we stand behind the quality of our plants, we recognize that gardening involves many variables beyond our control. If you’re experiencing challenges with a plant that’s outside the return window, please still reach out – our team of plant enthusiasts may be able to provide advice to help your plant thrive!

For any questions about our returns and exchanges policy, please contact us at [email protected] or call our customer service team.

Happy Planting!
The Happy Planter Shop Team