FAQ

We specialize in a diverse range of plants perfect for urban gardens and balcony spaces, including ornamental trees like Acer and Albizia, flowering perennials like Achillea and Alcea, groundcovers like Ajuga, and unique varieties like Acutiflora and Adpressus. Our curated selection focuses on plants that thrive in various environments, from compact balconies to backyard gardens.

Absolutely! Many of our plants, including our Ajuga groundcovers, Alpinus x callizones, and carefully selected Acer varieties, are perfect for container gardening and small-space cultivation. We specifically choose varieties that urban gardeners and balcony enthusiasts will love.

We ship worldwide from our Philadelphia nursery, excluding parts of Asia and some remote regions. During checkout, you can enter your address to confirm we can deliver to your location.

We offer two convenient options: Standard Shipping ($12.95) via DHL or FedEx, arriving within 10-15 days after dispatch, and Free Shipping on orders over $50 via EMS, arriving within 15-25 days after dispatch. All orders are processed within 1-2 business days.

We take great care in packaging! Each plant is nestled in sustainable, protective materials that maintain moisture and protect delicate root systems and foliage. Our specialized packaging ensures your plants arrive healthy and vibrant, whether they’re delicate perennials or sturdy trees.

Yes, we carefully monitor shipping conditions and never send plants when temperatures might compromise their health. Your plants’ well-being is our top priority.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Absolutely. We use industry-standard encryption to protect your payment information and ensure secure transactions.

We stand behind our plants with our Growth Guarantee. If any plant doesn’t arrive in healthy condition or fails to meet your expectations, please contact us within 15 days of receipt. We’ll happily work with you to replace it or provide a refund.

Simply email our team at [email protected] within 15 days of receiving your order. Please include your order number and photos of the plant in question, and we’ll guide you through the simple process.

All shipping methods include tracking. Once your order ships, we’ll send you a confirmation email with your tracking number so you can follow your plants’ journey to your garden.

We process orders quickly to get your plants to you while they’re at their best. Please contact us immediately at [email protected] if you need to modify or cancel your order, and we’ll do our best to accommodate your request if processing hasn’t begun.

Yes! Each plant comes with basic care instructions to help you get started. For specific questions about your new plants, our team is always happy to provide advice at [email protected].